Agoda [The Leading Online Travel & Related Services Provider]


Agoda is a website for booking hotels that offers helpful tools for choosing the best hotel for your requirements., or simply Agoda, is an online travel agency that offers accommodations, rental properties, flights, and airport transportation. It is currently owned by Agoda Company and is a subsidiary of Booking Holdings. Singapore is home to the main office of Agoda. Bookings can be done using the mobile app and website of Agoda, which both offer 38 different languages. According to a recent study, Agoda has 2.5 million listings for properties worldwide, including private holiday home rentals. Agoda additionally offers iOS and Android apps to hotel and property owners. In 2005, Robert Rosenstein and Michael Kenny launched The company’s present headquarters are in Singapore and was founded in Thailand. Agoda first concentrated on the Southeast Asian market before soon taking over the market there. Agoda has recently grown abroad while still maintaining a strong position in Asia. Agoda states that there would be more than 2.5 million listings available in more than 200 countries and territories The business employs approximately 4,000 individuals in 30 different countries, and it offers websites and mobile apps in 39 different languages. Inc., currently known as Booking Holdings Inc., acquired Agoda in 2007. Publicly listed Booking Holdings Inc. consistently appears on the Fortune 500 list. Other significant travel websites owned by the firm include Priceline, Kayak, Booking,, and Due to websites like Agoda, booking hotels online has never been so simple. Agoda can be the first thing that comes to mind if you’re planning a trip outside of your town or city for either business or pleasure and want to stay somewhere good but still within your budget. Is it, however, the best platform for you? In this Agoda review, we’ll carefully examine the service’s advantages and disadvantages and provide you with advice on how to get the most out of your money. You may already be familiar with Agoda because it is one of the most widely used online travel agencies, particularly in Asia. You can conveniently and easily search and reserve flats, hotels, hostels, and even flights thanks to our platform. In addition to convenience, visitors adore it because it provides accommodations at a competitive rate in comparison to other websites.


The mission of Agoda is to promote access to affordable travel for more people while also developing fun and affordable travel experiences that are hassle-free from start to finish. The booking process is straightforward and very simple. The app and website are easy to use. There are several rooms to choose from. As soon as you start planning, take your time and enjoy yourself. As a startup in e-commerce, Agoda was founded in Singapore in 2005. Although the company was started in Phuket, Thailand, its current offices are in Singapore. With its recent growth, Agoda now offers a worldwide network of 2 million properties in more than 200 countries and territories. Additionally, it has a workforce of almost 4,000 people. It provides travelers with simple access to a variety of opulent and affordably priced hotels, flats, residences, and villas to accommodate all vacation needs and budgets. When visiting a strange country or city, the first thing you should do is find a clean, secure place to stay for the evening or the rest of your trip. If you’ve ever had a flight delayed and landed in a strange city at night, you know how difficult it can be to find a cozy, warm place to sleep. Fortunately, Agoda has a wide selection of lodging. Depending on where you are, it may list up to 200 potential appointments, if not more. This is useful and can assist you rather than wasting time looking for a place to stay in the city. On the Agoda website or app, you can view and contrast different accommodations side by side to weigh their advantages and disadvantages. Agoda also provides a comprehensive list of all the amenities and services provided in that particular accommodation so you know precisely what to expect.

Why choose Agoda?

  • When visiting a strange country or city, the first thing you should do is find a clean, secure place to stay for the evening or the rest of your trip. If you’ve ever had a flight delayed and landed in a strange city at night, you know how difficult it can be to find a cozy, warm place to sleep.
  • Fortunately, Agoda has a wide selection of lodging. Depending on where you are, it may list up to 200 potential appointments, if not more. This is useful and can assist you rather than wasting time looking for a place to stay in the city.
  • On the Agoda website or app, you can view and contrast different accommodations side by side to weigh their advantages and disadvantages. Agoda also provides a comprehensive list of all the amenities and services provided in that particular accommodation so you know precisely what to expect.

How does Agoda work? 

  • The affiliate marketing business model is the major one used by Agoda. Agoda collaborates with hundreds of prominent hotels as an affiliate marketer. The company provides its users with unrestricted access to numerous hotel booking services through these relationships. 
  • Then, it receives commissions from successful reservations made through its platform. Agoda makes it simple to browse a large selection of lodging options located all around the world. The user may then quickly make a reservation after comparing pricing for all of the facilities that are provided. 
  • Although Agoda appears to focus more on the requirements of tourists, property owners gain from offering their rental properties on the website. Agoda now offers flight bookings and airport transfers in addition to hotel reservations. 
  • All reservations must be booked using Agoda’s official website or mobile application. The software comes in more than 35 different languages. Additionally, it works with both Android and iOS smartphones, as was already mentioned. Agoda also offers a high-end service called Agoda VIP. Through this service, participating property owners can offer VIP Agoda users special discounts. 
  • You must have made at least 5 uncancelled bookings on Agoda during the last 24 months to be eligible for membership in this special club. Not to mention, Agoda has the “Book Without a Credit Card” option for hotels in Indonesia and the Philippines.

How to Book With Agoda? 

  • Booking a room through Agoda is a simple and uncomplicated process. You can enter your destination, check-in and check-out dates, and the number of people staying in a section on the homepage of the official website.
  • By indicating whether you’ll be a lone traveler, a couple/pair, a family, a group, or a business traveler, you may further focus your search. Agoda will then present you with a selection of suggestions. Sorting options include distance, lowest price first, best match, and others. You can change other filters on the page’s side to find a home that will meet your needs and preferences.

Tips to Remember When Using Agoda for Reservations

Here are some professional suggestions you should bear in mind when making a hotel reservation for your vacation to save even more money.

Be more flexible when it comes to your dates.

Fridays and Saturdays are the two days when it is most difficult to find a decent deal on a reservation. If you want undiscovered savings that will help you save money, it’s wonderful if you can be more flexible with your vacation dates.

If you find a hotel with low rates, stay longer

We advise you to extend your stay as much as you can if you can find cheap lodging. Make the most of the incredible offer you’ve found because the room can cost more the following day.

Don’t Wait to Reserve Hostels

It wouldn’t be realistic to spend your hard-earned money on a posh hotel only to have to check out at noon the next day if you arrived at your location in the middle of the night, let’s say around midnight. In this situation, staying at a hostel for just one night will save you more money. You can reserve a stay in a more pricey hotel after getting a good night’s sleep.

Get up early to take advantage of the best deals

Getting up early is very benefecial. The same idea applies when making an Agoda reservation. You should get up as early as possible—possibly between 5 and 7 am when few people are awake—if you want to find the finest discounts on the internet. Since guests typically check out of their rooms at noon, that would be the worst time to make a reservation for a room.

How to Create an Account on Agoda? 

The advantages of opening your own Agoda account are numerous. The majority of Agoda’s numerous money-saving tools are only available after you’ve made your account, but I’ll cover them in more detail later on in this post. Making one only takes a few seconds. This is how:

  • On the homepage, first, click “Create account” in the top right corner.
  • Fill out the pop-up box with your email, password, and first and last name.
  • Click “Create account” after providing your personal information. Within ten minutes, you ought to get a confirmation email for your account set up.
  • You can add and change personal information in your account.
  • User information (Name, email, phone number, and password)
  • Social media (if you’d like, link your Facebook account to make logging in easier)
  • Payment options (If you’d like, set a default credit card
  • Email signups (Sign up for the newsletter or sign up for discounts, if you’d like)

Top Agoda Features

Best Prices: If you make a hotel reservation through and then discover the same lodging at a lower price for the same dates, you can request that Agoda’s price match the lower price you discovered. The terms of the reservation specify the breakfast, a flexible cancellation policy, the number of visitors, and other details. The best services and rates are provided by Agoda.

Discounts: Agoda lets you sort search results to find the most affordable or highly rated hotels for the dates you’ve selected. You can also go through the steals picked out by Agoda. These are incredibly inexpensive rates, frequently up to 4%, at hotels that you won’t know the names of until you make a reservation. If you want the best deal, here is a wonderful place to start.

Sorting filters to use: By using google Maps or a neighborhood search filter, you can find your hotel’s location and how far it is from popular landmarks and attractions. Landmarks and attractions, which we found useful in other services, are not included in Agoda’s criteria.

Cost-effective: Agoda can assist you in finding the greatest discounts if you plan your vacation far enough ahead of time. Price matching is another feature offered by Agoda, which enables you to possibly get a refund for the difference between the price you pay and a cheaper price you find.

Safety concerns: has safeguards in place to shield clients from fraud and booking fraud. These technologies are especially useful for safeguarding gullible customers who are inexperienced with the Agoda platform. New hosts are checked as well before being permitted to stay at the hotel. During the screening process, hosts must provide official documents and photographs proving their ties to the property they are listing for.

Program for Loyalty and Reward 

Hotels will let you know how much they value their loyal clients. Upon check-in, many hotels will provide privileged guests with free food and drinks. In addition, hotels provide loyalty rewards and other additional incentives for online reservations.

Terms and Conditions and cancellations are flexible.

The majority of us have experienced travel-related setbacks that may have caused visits to be postponed or even canceled. You can avoid the inconvenience of contacting difficult-to-reach OTA customer care by making your reservation directly through the hotel’s website. You can also reschedule or cancel your reservation more quickly if your flight is canceled or an emergency arises.

There are no “missing” reservations.

This can be quite disheartening and aggravating! Use the hotel’s website to make a direct reservation to avoid this pointless risk. In addition to providing your personal information and credit card information with the hotel alone (as opposed to any other third-party website), you can be sure that your reservation won’t go “missing” when you do so. Many people think it’s the best location in Asia for motel reservations. When we organize our vacation to Asia the next year, we will unquestionably give it a try. The pricing structure gives the impression that prices are inexpensive. With their “best price promise,” you should be able to find the greatest offer without spending a lot of time looking around.

Why should you give Agoda a try?

  • The characteristics that are described above are the reason why you should try using Agoda; by using these features, you can get a sense of how fantastic your lodgings will be when traveling.
  • Fortunately, Agoda has a wide selection of lodging options. Depending on where you are, it may list up to 200 potential appointments, if not more. Finding a clean, secure place to stay for the evening or the remainder of your trip should be your priority when visiting a new country or city. 
  • If your flight was delayed and you landed in a new city late at night, you are likely familiar with how difficult it can be to find a comfortable, warm place to sleep in. Instead of scouring the city for a place to sleep, this is convenient and might save you a lot of time. 
  • Using the Agoda website or app, you can browse and contrast various rooms side by side to assess the benefits and drawbacks of each. Agoda also provides a comprehensive list of all the amenities and services offered at that particular property so you are fully aware of what to expect. Two different types of booking exist.

Free cancellation reservations:

 A free cancellation reservation results in a full refund. Providing the reservation is canceled before the scheduled date.

Non-refundable reservations: If you cancel a non-refundable reservation, you won’t receive a full refund, regardless of when you do so. Instead, you will be charged a cancellation fee. According to your host’s cancellation policy, the cancellation fee may be higher but is typically at least the price of the first night.

The distinction between non-refundable reservations and free cancellations

All reservations made through Agoda fall into one of two categories:

If a free cancellation booking is canceled before the “cancel by” date, a full refund is offered. No matter when you cancel a non-refundable reservation, you won’t get a full refund. Instead, a cancellation fee will be assessed to you. The cancellation fee usually equals at least the cost of the first night, although it could be higher depending on your host’s cancellation policy.

Which listings allow for a free cancellation is obvious. In the listing’s details section, it will be clear to see the phrase “Free cancellation.” Without these phrases, the listing is final and non-refundable.

Here is an illustration of a listing with a free cancellation option. Click the listing from the search results page, then scroll down to the room selection area to see the “cancel by” date for that listing. To view the host’s whole cancellation policy, hover your cursor over the “cancel by” date.

How Do I Book a Room and Pay for It on Agoda?

When you pick a room from a list that fits your needs and budget, you will be taken to the payment/reservation page. 

Only two methods of payment are accepted by Agoda:

Online: You can make purchases with debit cards, credit cards, and PayPal. Visa, MasterCard, American Express, JCB, and Carte Bleue are the five-card payment networks that Agoda accepts.

In-person: You make your payment in person when you arrive at your host’s home. You should be aware that some small, family-run lodging establishments, including hotels and hostels, only accept cash for in-person payments. These are the two methods for using Agoda to make reservations.

What distinguishes the Agoda mobile app from the Agoda website?

The only difference between Agoda’s mobile app and the website’s functionality is the user interface. All of the same choices, such as flights, car rentals, and airport transfers, are available through the app. Additionally, you may examine your previous, current, and upcoming reservations as well as customer benefits like Agoda VIP, AgodaCash, and PointsMAX. There are times when the prices on the website are less expensive than those on the app, and vice versa. If you have the app on your phone, finding the hotel when you arrive in a foreign country and accessing your reservation details during check-in will be simple.

How can you get in touch with Agoda for help?

Agoda has improved and broadened its self-service choices over time. Customers may now resolve issues on their own without the assistance of an Agoda employee, which saves time for everyone. If a problem cannot be solved through self-service, you must contact Agoda immediately. Agoda employees handle client complaints and questions. Agoda’s customer care is centralized, so you can use the same contact information whether you’re calling from the US, UK, Australia, East Asia, or South Asia.

How Do I Use Agoda’s Property Search?

Step 1: Visit the homepage of Agoda and log in.

Step 2: Type your destination into the box in the yellow section.

Step 3: Select the arrival date.

Step 4: Decide how many nights you plan to spend at the institution. Decide when to check out.

Step 5: Select the “Check rates!” button in blue. In addition to showing all the hotels that match your search parameters, Agoda also displays each hotel’s rates and customer reviews.

Step 6: Select the name of the hotel of your choice. The types and quantity of hotel rooms are shown on the next page.

Step 7: Select the room type and count that you want, then click “Book it.” You must input your information on the following page. Your first and last names, email addresses, phone number, and country are all included. The page also shows the entire cost for the room you’ve chosen, excluding service fees and hotel taxes. Additionally, by selecting the “Unique Needs (Optional)” tab, guests have the option of communicating any special requests to the hotel.

Step 8: To go to the payment page, click “Continue”. Choose between using a credit card or PayPal as your payment method.

Enter the cardholder’s name, card number, expiration date, and CVC code if you’re paying with a card. You may also see the whole cost of the hotel on this page, which includes service fees and hotel taxes.

Step 9: Click “Pay & Book Now” if everything appears good. You will receive a check-in voucher through email, which you may use to check into the reserved room.

How can I book flights on Agoda? 

Step 1: Visit the homepage of Agoda and log in.

Step 2: From the menu at the very bottom of the screen, select “Flights.” Indicate your departure point, final destination, dates of travel, the total number of passengers, and service class.

Step 3: Select “SEARCH.” Based on your search criteria, Agoda will display a huge number of airline companies. Click “View Deal” to make a reservation. You’ll be redirected to another page so you can finish booking your flight.

NOTE: Agoda also lets you reserve a car in addition to a hotel or airfare. Typically, the process proceeds in the same way.

Agoda also offers the option to cancel reservations, like the majority of independent travel agents. However, the hotel, airline, or car rental agency you booked with is in charge of determining any necessary cancellation costs or refunds.

Is Agoda legit? 

  • The quick response is that yes, Agoda is a reliable and trustworthy online travel booking service that has gained the respect of millions of users worldwide.

5 Arguments for Using the Reliable Travel Website Agoda

Let’s talk about the company’s background, the substantial amount of authenticated guest evaluations, the security precautions it has in place, the variety of lodgings it provides, and its affiliation with other well-known travel companies.

1. Agoda has a successful track record.

In 2005, the business started as an online travel agency (OTA), and it has since expanded to become one of the biggest websites for booking travel worldwide. You may be sure that it would have gone out of business a long time ago if it weren’t a legitimate booking website.

2. Agoda is a subsidiary of Booking Holdings 

Booking Holdings, a publicly traded corporation on the Nasdaq that owns popular travel brands like, Priceline, and KAYAK, is the owner of Agoda. The legitimacy and credibility of the platform are increased by this affiliation.

3. Every year, millions of tourists trust Agoda.

More than 35 million authentic visitor reviews are available on the platform. You can have faith in the validity and dependability of the platform by considering the great experiences that other passengers have had both when making reservations on Agoda and checking in.

4. Agoda prioritizes security.

You may feel secure knowing that your credit card information and other information are safe with Agoda because it uses encryption technology to safeguard your personal and financial information. The platform also offers 24/7 customer care, so you can receive assistance with any queries or worries you might have.

5. Agoda provides a large global network of lodging options 

Agoda boasts a worldwide network of 2.7 million hotels, resorts, guest houses, bed and breakfasts, and other types of uncommon lodging. That’s a pretty remarkable sum. Agoda would not have been able to establish and maintain alliances with so many landlords and hosts if it weren’t legitimate.

How Does Agoda Generate Revenue?

  • Agoda provides a large range of lodging options at extremely affordable costs, but many tourists doubt its legitimacy. To completely get the reasons why Agoda is legitimate, it is crucial to comprehend how the company generates revenue. 
  • Agoda receives reduced prices when booking a large number of hotel rooms. Agoda can provide consumers with discounts that might not be accessible elsewhere because it can negotiate low wholesale costs for its hotel rooms.
  • The corporation then calculates the selling price of these rooms using its algorithms to maximize profits. Agoda can maintain a profit while providing its consumers with cheap prices because of this business approach.
  • Additionally, Agoda runs on a commission-based business model thanks to affiliations with several bed and breakfasts, guesthouses, and distinctive lodgings. This indicates that Agoda receives a commission from the owner of the property when a consumer books a hotel through an online travel agency. 
  • Depending on the kind of property and the area, this commission is a percentage of the total cost of the reservation. Along with providing extra services through partnerships and affiliate programs with other businesses in the travel sector, such as car rental and airport transfer services, Agoda also makes money from advertising.

What makes Agoda unique?

  • One of the most reputable online travel agencies in the world is Agoda. Finding what you’re looking for is made simple by their user-friendly design and a lengthy list of amenities.
  • Agoda also has its headquarters in Singapore and a wide selection of hotels and resorts spread all around Asia.
  • The organization is regarded as the best option for tourists wishing to book hotels in Asia, but perhaps not have as much of a reputation in North America and Europe.
  • Agoda is an excellent resource for discovering inexpensive prices in Asia because it frequently offers bargains and discounts on hotel stays. Agoda is a trustworthy and convenient site to use for all your lodging needs, and from my personal experience, I would say it’s significantly less expensive than other platforms for booking hotels in Asia. Whether you’re trying to book a fancy resort or a budget-friendly hotel.

What to Know Before Making a Reservation? 

  • There are some crucial factors to take into account when making a hotel reservation on Agoda.
  • The cancellation and refund policies must first be carefully examined because they can change based on the hotel and the specifics of your reservation. Although Agoda frequently provides a more affordable choice for a non-refundable hotel stay, many hotels allow free cancellation at least 24 hours before the hotel stay. If you need to amend or cancel your reservation, be sure you are aware of your rights and obligations.
  • To make sure the hotel fulfills your wants and expectations, it’s also a good idea to look into its location and amenities. Take the time to learn about and confirm the safety of the neighborhood where the hotel is situated.
  • Some hotels, particularly luxury hotels and all-inclusive resorts, will include extra security measures. The payment alternatives offered while making a reservation on Agoda are another crucial aspect to take into account. Credit and debit cards, PayPal, and other online payment options are all available through Agoda. You should select the payment method that offers the appropriate security and protection for your personal and financial information in addition to being the most convenient for you. The ideal option would be a credit card with travel insurance!
  • Last but not least, remember to read reviews left by other guests who have made reservations on Agoda. These evaluations might offer insightful information about the accommodations and the overall Agoda booking experience.
  • You can get a feel for the standard of the accommodations, the level of service, and any potential problems or worries that other visitors may have by reading reviews. This will assist you in selecting the ideal hotel for your requirements and tastes.

Cancellation Policy for Agoda

The cancellation policy on Agoda may change based on the particular hotel and the specifics of your reservation. The majority of hotels often don’t charge guests who cancel their reservations up to a specific number of days before their scheduled arrival.

When making a reservation with Agoda, you should carefully review the cancellation policy for your particular hotel and reservation

Normally, you can find this information on the Agoda website or in the confirmation email you get after making a reservation. The cancellation policy will specify any fees or charges that may be incurred as well as the circumstances under which you may cancel or amend your reservation without incurring penalties.

It truly depends, however, I generally see this “free cancellation” clause for up to 24 hours before the check-in date. Some hotels may have more stringent cancellation rules, and they might even charge you if you cancel within a particular window of time.

As close to the check-in date as possible, I’d suggest sticking with the hotels that provide free cancellation if you’re unsure about your vacation dates.  For someone like me who likes flexibility in travel, one of the finest offers I saw on Agoda permitted free cancellation up until 6 PM of the check-in day!

Before making a reservation, it is often a good idea to study the cancellation policy, especially if you intend to travel during a busy or peak season. If you need to amend or cancel your reservation, doing so will assist you to avoid paying any unforeseen penalties or charges.

Additionally, make sure to carefully review the policy’s terms if you are reserving a non-refundable or advance purchase rate to make sure it matches your needs and expectations. The cancellation policy at Agoda is created to give customers flexibility and convenience while also safeguarding the interests of the hotels. Before making a reservation, thoroughly read the cancellation policy to make sure there are no misunderstandings. This will help you have a smooth and stress-free trip.

Refund Policy for Agoda

The Agoda refund policy may differ from the cancellation policy according to the hotel you are staying at and the precise dates of your trip.

In general, cancellations made before the cancellation due date will result in a full refund; cancellations made after the due date may cause a penalty charge to be subtracted from the refund amount.

It is best to inform Agoda as soon as possible if you need to cut your stay short to avoid any potential penalty fees and hasten the refund process.

Even if you are entitled to a full refund from a free hotel cancellation, keep in mind that if you use a card that levies foreign fees, you may notice a disparity in the amount charged and the amount refunded.

How Agoda Can Offer Deep Discounts On Rooms

  • For many small firms, marketing is an expensive and even prohibitive expense. Some hotels, like The Ritz-Carlton, Four Seasons, Hyatt, and Hilton, have ingrained themselves into people’s minds and appear to always be current. However, for the majority of hotels, it might be challenging to get their name in front of new potential clients. 
  • Online travel agencies, or OTAs, have already put in the effort to create a platform or marketplace and bring in a sizable amount of traffic. has tens of thousands of daily visitors. Many are devoted clients who are prepared to pay when they discover an offer. 
  • Less well-known hotels can reach potential clients by collaborating with Agoda without paying exorbitant marketing costs. The situation benefits both Agoda and its affiliated hosts. Agoda gains a new listing to add to its big inventory, while hosts gain access to Agoda’s enormous platform to increase their exposure. To establish traction in the Agoda marketplace, some hosts permit to sell their rooms at steep prices. 
  • When clients filter a search by price, listings with lower prices are given priority. More sales and ultimately more reviews result from this. The host may adjust the pricing when a listing receives some favorable feedback. It will now be able to compete at a higher price range thanks to more favorable reviews. 
  • Systems are in place at to stop fraud and fraud involving reservations. Protecting vulnerable consumers who are unfamiliar with the Agoda platform is made easier by these systems. In general, Agoda approaches these issues from the perspective of the client. 
  • Before they are allowed to use the platform, new hosts are likewise screened. During the screening process, hosts are required to submit official documents and pictures demonstrating their ties to the property they are listing.

How To Locate A Fantastic Listing?

When making a reservation for lodging online as opposed to in person or through a reliable reference, there is always the possibility of an unanticipated problem. It is simple to see why, given that there are numerous daily transactions, hundreds of properties join every day, and the hotel and travel sectors are two of the most competitive in the world. Having said that, there are several steps we may take to reduce the possibility of a bad experience happening. 

Here are some suggestions for using Agoda to make reservations:

Searching for a listing:

  • When looking for a listing, decide on your destination, dates, and spending limit first. To limit the search results depending on your criteria, use Agoda’s search filters.
  • Only take into account listings that have recently received feedback from happy customers.
  • Photos displaying your room and the front of the building
  • Choosing a room and completing your reservation:
  • On Agoda, you’ll find a lot of low-cost accommodations, however, some are located far away. Ensure that the lodging you choose is close to the areas you’ll visit after arriving. 
  • Each listing includes an interactive map that shows the location of the property about nearby landmarks.
  • Read the entire listing description. Verify if the amenities meet your needs. A comprehensive description demonstrates that the host took time to create the listing. 
  • Before making a reservation, review the host’s cancellation policy and confirm the total cost. After making your reservation, you ought to get a booking confirmation email within ten minutes.

Understanding Agoda Homes

The idea of renting out one’s home to a stranger is now widely accepted because of the success of Airbnb. A whole new market was so formed. Hosts are seeking more places to list their houses as Airbnb becomes more and more competitive. One of the many online travel agencies that adopted this pattern is Individual flats or complete homes can be rented through an app called Agoda Homes. Although many visitors enjoy staying in a conventional hotel, those who are open to trying something new might find additional options and flexibility in the Agoda Homes category. If you see this green badge, you’ve found a Homes listing.

How to Make a Booking and Pay for It? 

  • You will reach the payment/reservation page after choosing your room from a listing that matches your preferences and price range. Agoda accepts payments in just two ways: online and in person.
  • Debit cards, credit cards, and PayPal can all be used to make online purchases. The five-card payment networks that Agoda accepts are Visa, MasterCard, American Express, JCB, and Carte Bleue.
  • When you get to your host’s place, you pay in person. You should be aware that some tiny, family-run hotels, hostels, and guesthouses only accept cash for in-person transactions.
  • Some owners permit customers to reserve a room without providing credit card information to secure the booking. In the search results, it is simple to spot these listings. They will state:
  • Choose “Book without credit card” as one of your search filters if you want to particularly search for reservations without a card (on the left side of the search page).
  • After completing your online reservation, you’ll see this confirmation page regardless of whether you pay online or on-site. Booking IDs are customized to each booking. A new Booking ID number would be given to you if you were to cancel and rebook the same accommodation. Within ten minutes of making your reservation, you should receive an email with a booking confirmation.
  • During this time, Agoda verifies your payment and booking information. The majority of the time, you’ll need to check in with a photo ID or passport and your digital copy of the booking confirmation email.

How to Cancel a Reservation

  • Log in to your Agoda account first.
  • Next, click “My Bookings” after clicking your account name in the top right corner of the homepage. By selecting “Manage My Booking” from the original Booking Confirmation email, you may also access My Bookings.
  • You can sort your reservations by Upcoming, Completed, and Canceled on the My Bookings page. Locate the reservation you wish to cancel and click it.
  • There are two areas where you can cancel a booking once you’ve clicked it: either directly above the booking or under the booking conditions at the bottom.
  • When you click “Cancel booking,” a pop-up window will appear. Click “Continue with cancellation” after selecting your cancellation reason.
  • On the following screen, click “Cancel this booking.”
  • Your booking was successfully canceled, according to the notification that will show.
  • Within ten minutes, a booking cancellation email should arrive.

The Advantages Of Using Agoda as a Customer

Customers who have registered for an account on have access to a variety of money-saving services. These features have been introduced over the years, and more will undoubtedly be added in the future. AgodaCash, Promo Codes, Agoda VIP, PointsMAX, Insider Deals, and Best Price Guarantee are a few of the best benefits you may use as an Agoda customer.

I’ll describe each of these in detail.


Agoda’s rewards program is called AgodaCash. Agoda wants you to use them every time you need to make a reservation for lodging, so they’re giving you points that may be used toward future purchases. With every transaction, AgodaCash offers customers something to strive for. Booking AgodaCash-qualified listings will earn you AgodaCash. However, not every listing is AgodaCash qualified. Search for this purple AgodaCash logo in the listing’s booking information section.

Promo Codes

Promo Codes Agoda provides promotional codes to get new consumers to check out their website and to keep returning clients. Discount amounts for promotional codes range from 5% to 20%. Agoda offers two different kinds of discount coupons.

Agoda VIP

Agoda’s customer loyalty program is called Agoda VIP. For the express purpose of promoting Agoda’s top listings to its most loyal patrons, Agoda VIP was developed. Customers can advance to the VIP level if they have made numerous reservations with few cancellations. High-standard hosts may provide VIP discounts on their listings, increasing their visibility in the search results. Four tiers can be applied to all Agoda client accounts:


VIP Silver

VIP Gold

VIP Platinum


When you register for an Agoda account, you automatically receive Member status. You won’t be qualified for any VIP discounts as a new member, but you will have access to other advantages like AgodaCash and Promo Codes.

Silver VIP

Your account will be upgraded to VIP Silver whenever you complete 2 bookings within 24 months while keeping a low cancellation rate. Booking VIP listings at a discount of up to 12% are possible with a VIP Silver membership.

Golden VIP

Your account will be upgraded to VIP Gold whenever you complete 5 bookings within 24 months while keeping a low cancellation rate. If you have a VIP Gold level, you can reserve VIP listings at a discount of up to 18%.

Platinum VIP

Your account will be upgraded to VIP Platinum whenever you complete 10 bookings in 24 months while keeping a low cancellation rate. You can reserve VIP listings at discounts of up to 25% if you have a VIP Platinum level.


The PointsMAX program was developed by Agoda in collaboration with various significant airlines. Customers of Agoda who book accommodations through Agoda can earn miles toward an airline’s rewards program thanks to PointsMAX. All you have to do to start earning miles for that rewards program whenever you book a PointsMAX-qualified listing is link your airline rewards account to your Agoda account. Click here to read more about the PointsMAX program.

How To Contact Agoda?

  • As an Agoda customer, you can usually address your problems on your own. Agoda’s automated help system is called self-service. There is a tonne of FAQ on it, and because it’s interactive, customers can alter and cancel their reservations.
  • Over the years, Agoda has simplified and expanded the options for self-service. Customers now have the independence to address problems that don’t need an Agoda agent’s help, which saves time for everyone involved. Click here for more information on Agoda’s self-service option.
  • You must get in touch with Agoda directly if a problem cannot be resolved through self-service. Agents at Agoda deal with complaints and inquiries from customers.
  • Customer service at Agoda is centralized, so no matter where you call from the US, UK, Australia, East Asia, or South Asia you’ll use the same contact information.
  • It can occasionally be challenging to get in touch with a real person, in my personal experience and according to several readers who have written to us. Agoda can undoubtedly enhance its service in this area.

Call Agoda customer service at +44 (0)20 3027 7900 to get in touch with them.

On the Customer Support page, send an email to Agoda customer support.

The Support Page of Agoda gives answers to many frequently asked questions by users.


Is the cancellation policy on Agoda free?

Any cancellations received after the cancellation due date mentioned in the confirmation email (including requests made during this period) are subject to a minimum cancellation cost of one (ONE) night unless you are informed otherwise in the email. Unless otherwise stated in the confirmation email, failure to check in at your hotel will be regarded as a late cancellation and result in a minimum cancellation fee of one (1) night or more per room.

What portion of the profits goes to Agoda?

Despite being quite successful, they do not own any of the homes they rent out. The foundation of Agoda’s business strategy is affiliate marketing. A business that engages in affiliate marketing sells goods or services that it does not own in exchange for a cut of the profits from each sale.

How can I delete my Agoda booking history?

If you’re closing your account simply due to the company’s newsletter or other correspondence, you may either flag the correspondence as spam by selecting the spam button at the top of your mail or unsubscribe by selecting the unsubscribe link at the bottom of the correspondence. If you have alternative reasons, I will step-by-step guide you through the process of canceling your account from the Agoda website.

What are the destination guides on Agoda?

Agoda has released numerous travel guides for well-known locations all over the world. They mention these hotspots and trending locations on their website, and they also published numerous articles about them. Airports, attractions, the best hotels, day trips, dining, itineraries, and much more are all included in the destination guides.

What is day use? 

Agoda launched the day-use function in August 2020 intending to offer “more flexibility and value for customers who do not require a full night’s stay.” This enables visitors to reserve hotel rooms for just a few hours while yet getting all the benefits of doing so. As there is an increase in occupancy during the day, this helps to generate revenue.


Comparing Agoda to other online booking services in terms of quality, it is one of the best for finding affordable hotels and hostel rooms. This results from its solid reputation. However, continuously keep in mind our recommendations as well as the advantages and disadvantages so you are ready for everything. Each essential component of the business, website, and app is described on this page. Now that you know what to look for and how Agoda works, use it. There are several options available. Have fun on your trip!